With the sudden shift to remote work during the global pandemic, many companies have been scrambling to modernise their working environments. At the forefront of this trend is the need to streamline communication for a globally distributed workforce.Enterprises with global and remote workforces need a secure and reliable approach for...
Operator Connect for Microsoft Teams
Microsoft Teams’ new Operator Connect feature makes Public Switched Telephone Network (PSTN) calls simpler and faster. It enables you to bring your operator to Teams if they are participating in the programme, while also unlocking several benefits such as: Leveraging existing operator contracts – You can keep your preferred...
Cloud Call Recording has become a Necessity
Businesses across all industries have had to scramble to find ways to record their customer interactions with off-site agents. Customer service organisations need to be able to monitor, assess and train their agents to maintain high customer service levels, mitigate costly disputes and ensure compliance. To make this happen without...
Give your Agents the Tools they need
The year just passed has been nothing short of transformative, and has brought about a paradigm shift in how everyone operates. Many organisations have dipped their toes in the idea of remote working environments prior to the pandemic, while many others were forced to adapt. Contact centres and contact centre...
Why use a native Call Centre for Teams
Collaboration and communication is everything in the modern business world. Organisations have gravitated to systems such as Agile and DevOps with the intention of inspiring teamwork and improving operational efficiency; and central to the success of these systems is a robust, unified communications system. With so many companies using a...