CentrePal is the first Unify Certified contact centre. A new standard for contact centres on Teams.

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AI-Powered Customer Engagement, Natively in Teams.

CentrePal is the first Unify Certified contact centre for Microsoft Teams, bringing AI and automation to every call.

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Smiling customer service representative wearing a headset, with an on-screen contact information panel showing phone number, queue status, call flow, and account manager details, alongside icons for phone, email, and chat communication.

Powering exceptional service for leading organisations

Microsoft Teams Certified
Fast Onboarding
ISO 27001 Certified
Seamless Integration

A Complete Suite of
Engagement Tools

Everything you need to deliver exceptional service, right where your teams already work.

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Omnichannel

Every channel, one platform

Handle customer interactions across voice, chat, and email - all natively within Microsoft Teams.

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Intelligent Routing

Smart call distribution

Automatically direct customers to the right agent based on skills, availability, and historical data. Reduce wait times and improve first-call resolution.

Rich Insights

Turn data into decisions

Monitor key metrics, agent performance, and customer satisfaction. Make data-driven decisions to optimise your customer experience.

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Unify Certified

A new standard for contact centres in Teams

CentrePal is proud to be the first contact centre platform globally certified on Microsoft’s new Unify model. Built on Teams Phone Extensibility and Azure Communication Services, Unify represents the next generation of Microsoft-native contact centre integration - with AI and automation at the core.

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Native Solutions

Transform Your Customer Engagement

Turn Microsoft Teams into your complete customer engagement hub. Purpose-built native Contact Centre & Attendant Console solutions that deliver exceptional service where your teams already work.

Contact Centre for Microsoft Teams

Your complete contact centre, right where your teams work best. Purpose-built for Microsoft Teams to deliver seamless omnichannel customer service without compromise.

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Attendant Console for Microsoft Teams

Give your receptionists an intuitive console that's native to Teams. Manage high call volumes and route enquiries with ease, all within a familiar environment.

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75%

reduction in agent onboarding time

"With CentrePal, some agents are on the phone within the same week they start."

Built for Microsoft Teams

Enterprise-grade reliability meets native integration

Drive business value across your organisation with solutions that maximise your Microsoft investment. Streamline operations, enhance productivity, and deliver exceptional service at scale.

Microsoft Certified

As a Microsoft-certified contact centre solution with Extend & Unify integration, we offer the deepest possible Teams integration. Experience native functionality that feels like it's built into Teams itself.

Connect your way

Choose your preferred connection method with support for Microsoft Operator Connect, Direct Routing, or Calling Plans. Maintain existing carrier relationships or explore new ones - the flexibility is yours.

Zero footprint solution

Built from the ground up for the cloud with no hardware or software to maintain. Deploy instantly, scale effortlessly, and manage everything through a single interface in Microsoft Teams.

Customer Success

See how leading organisations are revolutionising their customer engagement by going native with CentrePal.

"We wanted Microsoft Teams to better serve our customer relations teams. The CentrePal rollout was seamless. Even staff working from home wasn’t an issue and the staff feedback has been positive."
Garden City Plastics
"We knew that a solution that existed solely within Teams would require almost zero retraining, because the staff are already familiar with Teams. With CentrePal, it was a matter of literally half an hour to an hour of training as a team and the customer service teams were up and running with it."
M3 Logistics
"We were flying blind in terms of how many calls we were getting, how many were being missed or dropped and that’s a difficult thing when you are working from home. With CentrePal Teams Contact Centre, having real stats has helped us to already look at hiring in preparation for the next busy period."
ACER
See it in action

Take the next step in exceptional service

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