One interface for every customer interaction
Make it easier than ever for your agents to resolve customer issues quickly and seamlessly across channels, natively in Microsoft Teams.
Give agents the power to deliver results
Make it easier than ever for agents to resolve customer issues quickly and seamlessly across support channels, using CentrePal Contact Centre delivered natively in Microsoft Teams.
Handle every channel
Give agents one familiar interface for calls, emails, chat, and collaboration. No more switching between apps or losing customer context.
Scale with confidence
Add agents instantly and support remote teams with enterprise-grade security. Deploy in days, not months.
Drive better outcomes
Boost first-call resolution and customer satisfaction with complete 360-degree view of the customer, and instant access to expertise across your organisation.
Everything you need for exceptional service
CentrePal brings enterprise-ready, contact centre grade features natively to Teams.
Know everything about your
customers at a glance
Customer engagement needs complete context. CentrePal brings together interaction history, CRM data, and call notes in one unified interface. Give agents the full picture without leaving Teams.
Compliant Call Recording
Integrate seamlessly with industry leading compliance recording platforms.
Rich Analytics & Reporting
Get complete visibility into your contact centre with built-in reporting templates and Power BI integration. Track KPIs, identify trends, and optimise operations.
Every channel, one platform
Handle customer interactions across voice, chat, and email - all natively within Microsoft Teams.
Handle high-volumes of customer emails efficiently with AI-powered email routing, classification, and response suggestions. Give agents the tools to deliver faster, more consistent email support without leaving Teams.
Web Chat
Blend AI self-service with live agent support for 24/7 coverage. Smart knowledge base integration helps resolve common queries faster.
Voice
Crystal-clear calls with intelligent routing to get customers to the right expert and better first-call resolution.
"The fact that CentrePal makes it so easy Contact Centre management to make changes with confidence, without needing to raise a ticket with our IT team, has just made everything a lot more agile."
Drag. Drop. Done.
Drag-and-drop interface for building powerful call flows. Smart routing nodes, neural voices, and self-service capabilities in one visual tool.
Connect with your essential tools
CentrePal integrates seamlessly with your business systems. From CRM to service management, everything works together in Teams.
Security you can count on
When it comes to your customers' sensitive data, you can't afford second best. At CentrePal, we've made it our mission to provide the highest levels of protection, so you can have total peace of mind.
Microsoft Certified
CentrePal proudly holds Microsoft's highest certifications as a Teams Contact Center and Microsoft 365 solution.
ISO 27001
We are ISO 27001 certified, the internationally recognised benchmark for information security management.
Securely hosted in Azure
Your data is securely hosted in the Microsoft Azure Cloud. With the flexibility to run in your region, CentrePal ensures data sovereignty and compliance with local regulations, all while benefiting from Azure’s world-class infrastructure.
Take the next step in exceptional service
