Make first contact memorable
Powering positive customer experiences with advanced queuing and call management - natively in Teams.
Advanced receptionist console
First impressions matter. CentrePal’s Attendant Console empowers your receptionists to deliver exceptional customer experiences from the first interaction. Streamline workflows, access key caller information, and provide personal support: Receptionist can do it all – and all within their familiar Microsoft Teams environment.
Native Teams experience
Handle every call right where you work. Complete operator controls and call management in the familiar Teams interface.
Complete call control
See who's available, transfer with confidence, and manage multiple calls effortlessly. Full visibility of queues and real-time status.
Smart call management
Drag-and-drop call flows, business hour scheduling, and intelligent routing keep calls flowing smoothly.
Everything you need for effortless call handling
Equip your operators with the tools they need to connect people quickly and professionally - right inside Microsoft Teams.
Transfer with confidence
See who's available, busy, away, or in a meeting across your organisation in real-time. Route calls to the right person, send a callback reminder or to voicemail.
Know your callers before you answer
Give your operators instant access to caller details from Outlook contacts, CRM, and other sources, and see interaction history. Identify VIPs, and deliver personalised service from the first hello.
Keep callers informed
Reduce hang-ups and improve caller experience with automatic position announcements and estimated wait times.
Drag. Drop. Done.
Drag-and-drop interface for building powerful call flows. Smart routing nodes, neural voices, and self-service capabilities in one visual tool.
Connect with your essential tools
CentrePal integrates seamlessly with your business systems. From CRM to service management, everything works together in Teams.
Security you can count on
When it comes to your customers' sensitive data, you can't afford second best. At CentrePal, we've made it our mission to provide the highest levels of protection, so you can have total peace of mind.
Microsoft Certified
CentrePal proudly holds Microsoft's highest certifications as a Teams Contact Center and Microsoft 365 solution.
ISO 27001
We are ISO 27001 certified, the internationally recognised benchmark for information security management.
Securely hosted in Azure
Your data is securely hosted in the Microsoft Azure Cloud. With the flexibility to run in your region, CentrePal ensures data sovereignty and compliance with local regulations, all while benefiting from Azure’s world-class infrastructure.
Take the next step in exceptional service
